Case Management

Case Management services consist of coordination, community links, support and advocacy.  We strive to provide collaborative, inclusive and individualized services to children, youth and their families.

A Case Manager will assist/provide you with the following:

  • Functional assessment to identify child’s strengths and areas of need;
  • Developmental screening, evaluation of strategies and hands-on, play-based activities in the child’s natural learning environment;
  • Interventions to promote attachment;
  • Education about typical and atypical child development;
  • Access to specialized funding, linkages to community resources and meetings with service providers and information about additional resources, supports and other professional or alternative services;
  • Advocacy in working with health, education, social and community services;
  • Life transition planning (i.e. daycare, school, adult services);
  • Infant and Child Development Services which can include consultations, individualized program plan, coaching and modelling.

Your relationship with your Case Manager is voluntary.  Services are family and child-centered with active participation in all decisions.


The child must meet the following criteria to be eligible for Case Management services:

  • For children 0-18 with an intellectual/developmental disability.
  • For children 0-school age entry whose development may be affected by psychosocial or environmental factors if those factors are combined with other developmental concerns posing a risk for an intellectual/developmental disability.

*Children school-age entry to 18 diagnosed with Autism Spectrum Disorder must also have an Intellectual Disability diagnosis to qualify for Case Management Services.

Referral Process:

If your child meets the above criteria, please fill out one of the following two referral forms:

When submitting your referral form, please attach any of the following documents:

  • Psychological assessment
  • Hospital and/or physician reports
  • School reports
  • Two (2) documents with proof of address

Please send your referral form and attachments by email to or by fax to 613-937-4550.

If you have any questions regarding the referral process, please call 613-937-3072 extension 233 or email

Cost: Free

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