{"id":4726,"date":"2025-10-30T12:27:52","date_gmt":"2025-10-30T16:27:52","guid":{"rendered":"https:\/\/inspire-sdg.ca\/a-propos\/normes-daccessibilite-pour-le-service-a-la-clientele\/"},"modified":"2025-11-18T10:20:51","modified_gmt":"2025-11-18T15:20:51","slug":"normes-daccessibilite-pour-le-service-a-la-clientele","status":"publish","type":"page","link":"https:\/\/inspire-sdg.ca\/fr\/a-propos\/normes-daccessibilite-pour-le-service-a-la-clientele\/","title":{"rendered":"Normes d&rsquo;accessibilit\u00e9 pour le service \u00e0 la client\u00e8le"},"content":{"rendered":"\n<p>Conform\u00e9ment au r\u00e8glement 429\/07 de l&rsquo;Ontario, Inspire Community Support Services s&rsquo;engage \u00e0 \u00e9liminer et \u00e0 pr\u00e9venir les obstacles auxquels font face les personnes handicap\u00e9es dans le domaine des services.<\/p>\n\n<p>Sur demande, nous fournirons ou organiserons des formats accessibles et des aides \u00e0 la communication :<\/p>\n\n<ol start=\"1\" style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>En temps opportun, en tenant compte des besoins d&rsquo;accessibilit\u00e9 de la personne en raison de son handicap ; et<br\/><\/li>\n\n\n\n<li>\u00c0 un co\u00fbt qui ne d\u00e9passe pas le co\u00fbt normal factur\u00e9 aux autres personnes.<\/li>\n<\/ol>\n\n<p>Inspire CSS s&rsquo;efforce de toujours r\u00e9pondre aux attentes de ses clients et m\u00eame de les d\u00e9passer, tout en offrant ses services aux clients handicap\u00e9s. Pour atteindre cet objectif, nous nous engageons \u00e0 am\u00e9liorer continuellement tous les aspects de nos activit\u00e9s. Nous appr\u00e9cions et encourageons les commentaires sur nos services concernant la mani\u00e8re dont nous r\u00e9pondons \u00e0 ces attentes.  <\/p>\n\n<p>Les commentaires concernant la mani\u00e8re dont Inspire CSS fournit des biens et des services aux personnes handicap\u00e9es nous aident \u00e0 identifier les domaines dans lesquels des changements doivent \u00eatre envisag\u00e9s et les moyens d&rsquo;am\u00e9liorer la prestation de services. Vous pouvez faire part de vos commentaires.<\/p>\n\n<p>En personne, par courrier, par courriel , par t\u00e9l\u00e9copie ou par t\u00e9l\u00e9phone, ou en remplissant et en envoyant le formulaire de commentaires ci-dessous.<\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">Inspire Community Support Services<br\/>1424 avenue Aubin<br\/>Unit 1, Suite 100<br\/>Cornwall, ON<br\/>K6J 4S2<br\/><a href=\"mailto:info@inspire-sdg.ca\">info@inspire-sdg.ca<\/a><br\/>T\u00e9l\u00e9copie: 613-937-4550<\/p>\n\n<p class=\"has-text-align-center\">T\u00e9l\u00e9phone: <a href=\"tel:6139373072\">613-937-3072<\/a> ou <a href=\"tel:6139324610\">613-932-4610<\/a><\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\"><a href=\"\/wp-content\/documents\/English-French_Accesibilty_Feedback_Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Formulaire De R\u00e9troaction Sur L\u2019accessiblit\u00e9 \u2013 Service A La Client\u00e8le<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Politiques<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/wp-content\/documents\/INSPIRE-O_1-02_Norme_daccessibilit&#xE9;_pour_le_service_&#xE0;_la_client&#xE8;le_French.pdf\" data-type=\"link\" data-id=\"\/wp-content\/documents\/INSPIRE-O_1-02_Accessibility_Standard_for_Customer_Service.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">INSPIRE &#8211; O 1.02 Norme d&rsquo;accessibilit\u00e9 pour le service \u00e0 la client\u00e8le<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/documents\/INSPIRE-O_1-03_Formation_LAPHO.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">INSPIRE &#8211; O 1.03 Formation LAPHO<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/documents\/INSPIRE-HR_6-03_Animaux_dassistance.pdf\" data-type=\"link\" data-id=\"\/wp-content\/documents\/INSPIRE-HR_6-03-Service_Animals.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">INSPIRE &#8211; HR 6.03 Animaux d&rsquo;assistance<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/documents\/INSPIRE-HR_6-05_Avis_de_perturbation_temporaire.pdf\" data-type=\"page\" data-id=\"4715\" target=\"_blank\" rel=\"noreferrer noopener\">INSPIRE &#8211; HR 6.05 Avis de perturbation temporaire<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/documents\/INSPIRE-O_2-06_Commentaires-LAPHO.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">INSPIRE &#8211; O 2.06 Commentaires LAPHO<\/a><\/li>\n<\/ul>\n\n<p><strong><a href=\"\/wp-content\/documents\/Compliance_Report-Redacted.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Compliance Report \u2013 Redacted<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conform\u00e9ment au r\u00e8glement 429\/07 de l&rsquo;Ontario, Inspire Community Support Services s&rsquo;engage \u00e0 \u00e9liminer et \u00e0 pr\u00e9venir les obstacles auxquels font face les personnes handicap\u00e9es dans le domaine des services. Sur demande, nous fournirons ou organiserons des formats accessibles et des aides \u00e0 la communication : Inspire CSS s&rsquo;efforce de toujours r\u00e9pondre aux attentes de ses [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-4726","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/pages\/4726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/comments?post=4726"}],"version-history":[{"count":12,"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/pages\/4726\/revisions"}],"predecessor-version":[{"id":4747,"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/pages\/4726\/revisions\/4747"}],"up":[{"embeddable":true,"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/pages\/1682"}],"wp:attachment":[{"href":"https:\/\/inspire-sdg.ca\/fr\/wp-json\/wp\/v2\/media?parent=4726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}